Read “What do Employers Want” on pages 4-7 in .
Then, read through the scenario below.
Next, listen to the audio clip on page 61 of In .
Ensure that you keep detailed notes on the main concepts and personalities involved in the scenario.
After listening to the audio clip, draft a 500 word reflective analysis in the form of a journal entry. You do not need to provide a solution to the conflict in the scenario. You do need to address the below questions on employer expectations and add your personal observations.
Be sure to include:
a brief summary of at least 4 employer expectations (and/or values) evidenced in the recording;
for each of these expectations, provide a short description. In your own words, summarize the employer’s perspective. Why are these values and behaviours important? Explain whether Maria’s expectations met or did not meet the employer’s expectations and why;
your personal observations and lessons learned on how to apply them to your own future workplace experiences (e.g., what would you do differently if you find yourself in a similar situation at work?); and
any assumptions required to support your points, along with supporting evidence from the audio clip.
Note that it’s reasonable to make certain assumptions about CDN Malls and the characters in the audio clip (e.g., Susan is Maria’s boss, breaks do not overlap so that someone must always be present in the maintenance department, etc.). If you make assumptions when writing your reflection, you must detail them in your paper along with rationale on how you arrived at your conclusion.
Submit Assignment 1: Audio Analysis to the Assignment 1 dropbox on UM Learn.
Maria works in the maintenance department at CDN Malls. Her department is responsible for general facility maintenance, but also oversees safety and security issues on the mall premises, including working with customers, tenants (retail stores) and their staff, as well as employees of the CDN Malls management team.
Maria normally takes her break from 10:00-10:15am. She usually steps away from the department to grab a coffee in the food court. Yesterday, on her way back from her break, a frantic customer approached Maria. The woman was certain she had put her purse down for a few minutes while eating lunch. When the customer got up to leave, she noticed that her purse was missing. Upon noticing Maria in uniform, she promptly flagged Maria down to report the theft. Before beginning an official incident report, Maria suggested that the customer retrace her steps and offered to provide assistance. After a bit of investigation, Maria and the customer discovered the ‘missing’ purse tucked inside one of the woman’s shopping bags; it had simply been misplaced. This story reminded Maria of a funny anecdote, which she then shared with the customer. About once a year, a mall customer contacts security to report their car stolen, only to discover they have simply parked in a different spot and forgotten. Maria shared this story with the customer, and they have a good laugh. Maria stayed for a few minutes more making friendly small talk about other funny mall stories. Realizing she had been chatting for some time, Maria looked at her watch and realized that she was late for her shift. Maria hurried back to the maintenance department, delayed, but confident she had provided excellent customer service.
Unfortunately, Maria’s delay resulted in a chain of events that caused a workplace injury to a CDN Malls employee.
Analysis shows excellent gasp of the major issues/concepts and demonstrates a high degree of critical thinking in applying and analysing relevant course concepts. Assignment provides insightful and relevant connections between scenario and theory with detailed examples. Any and all assumptions are reasonable to the context and are explained with sufficient reasoning and detail.
Analysis shows a strong grasp of the major issues/concepts and demonstrates moderate critical thinking in applying and analyzing relevant course concepts. Generally, connections between scenario and theory are relevant and insightful and include at least some strong examples. Most assumptions are reasonable to the context and are explained with sufficient reasoning and detail.
Analysis shows a moderate grasp of the major issues/concepts and demonstrates an acceptable understanding of critical thinking in applying or analyzing course concepts. Connections between the theory and scenario are fairly relevant or somewhat insightful and include at least one example. Assumptions may be reasonable to the context, but are not explained with sufficient reasoning and detail.
Analysis shows a poor grasp of the major issues/concepts and limited understanding and limited critical thinking. Key concepts are missing or are only superficially explored. Connections between examples are poorly linked or missing. Assumptions are unrealistic or unsubstantiated by the material. Some assumptions lack sufficient reasoning or detail.
Analysis does not show a grasp of major issues or concepts and lacks critical thinking, with few or no connections between course concepts and role play. Assumptions are not reasonable, and there is an absence of logic or reasoning.
Journal entry conveys strong evidence of personal reflection and ability to make a meaningful self-assessment. Analysis demonstrates excellent awareness of the practical application of role play into own future career with insights into perceptions and challenges.
Journal entry conveys moderate evidence of personal reflection and ability to make meaningful self-assessment. Analysis demonstrates good awareness of the practical application of role play into own future career.
Journal entry conveys acceptable evidence of personal reflection and some evidence of self-assessment. Analysis demonstrates some awareness of the practical application of role play into own future career.
Journal entry conveys limited evidence of personal reflection or self-assessment. Analysis demonstrates limited thought and less than adequate awareness of how role play ties into own future career, and future considerations are overlooked.
Personal reflection is not completed.
Writing is excellent, and content is logical and well-organized. Paragraphs are well-organized. Writing is concise and clear, with cohesive flow.
Writing is acceptable, but logic and method of organization are somewhat difficult to follow. Writing is somewhat concise, clear, and/or cohesive, with occasional disjointed flow.
Assignment is poorly written. Logic and method of organization are not apparent. Writing is unclear, overly wordy, and is written with disjointed flow.
Spelling and Grammar
Assignment contains only minor spelling and grammar errors.
Assignment contains some spelling and grammar errors.
Assignment contains major spelling and grammar errors that detract from understanding.