The emergence of the global market placehas placed an increased focus on customer satisfaction. Organisations haveplaced an emphasis on creating flow and pull systems aiming to satisfycustomer requirements. The concept of a lean culture has been applied to both the manufacturing lines and the office environment,aiming to increase efficiencies while reducing indirect waste. These concepts are generally viewed as independentactivities rather than interdependent connection points. In a modern highlyregulated pharmaceutical industry, the integration of a lean office and leanmanufacturing is prevalent to satisfying stakeholders requirements. Competingbusiness priorities can inhibit flow, by creating an indirect push within thevalue stream.
This paper highlightsthe benefits of embedding a systematic flow and pull system into an integratedLean Office and lean manufacturing business . By focusing on the flow of informationand material through the values stream, bottlenecks are be easily identified andeliminated from the workflow.. The growth of business intelligence has created increasedopportunities for organisations to gain a competitive advance utilising leantechnology to improve customer satisfaction.
The results of my case study are as follows:
1) Created a live planning & control Power BI dashboard – that visualises bottlenecks in the information and product flow
2) Relaunched the existing planning & control meeting with a core focus on the dashboard performance
3) Introduced a continous improvement template to remove the rootcause of the bottleneck in the flow
4) Area ownership and accountability is now part of the meeting
Guidelines for the introduction are as follows
The function of the Introduction is to establish the context of thework being reported. This is accomplished by discussing the relevant primaryresearch literature (with citations) and summarizing the current understandingof the investigated problem. Furthermore, the purpose of the research must bestated in the form of hypothesis, question, etc. The research approach andrationale should be briefly explained. The possible outcomes must be revealed.
Both review and project-based research papers must be written in theway to show that this section is the foundation of the project, so the strongerthe foundation the better the chance of asking the right questions. Do not keepthe reader in suspense, let the reader follow the development of the evidence.
Quite literally, the Introduction must answer the questions, Whatwas I studying? Why was it an important question? What did we know about itbefore I did this study? How will this study advance our knowledge?
First paragraph: You should beginthe Introduction by clearly identifying the subject area of interest. Do thisby using key words from the Title in the first few sentences of the Introductionto get it focused directly on topic at the appropriate level. This ensures thatyou get to the primary subject matter quickly without losing focus ordiscussing information that is too general.
Second paragraph: Establish the contextby providing a brief and balanced review of the pertinent published literaturethat is available on the subject. They key is to summarize for the journalreaders what we knew about the specific problem before you started with this study.This is accomplished with a general review of the primary research literaturebut should not include very specific, lengthy explanations that we havediscussed in greater detail later in the Discussion.
Third paragraph: When you are writingthe last paragraph of your introduction, it is preferable to use a statementlike The purpose of this study was or Aiming to understand It is most usual toplace the statement of purpose near the end of the Introduction, often as thetopic sentence of the final paragraph. It is not necessary (or even desirable)to use the words hypothesis or null hypothesis, since these are usuallyimplicit of you clearly state your purpose and expectations. In the last twosentences of your introduction the authors should briefly state how they aregoing to approach the problem. Why did you choose this kind of experiment orexperimental design? What are the scientific merits of this particular modelsystem (if you work on the development of a statistical model)? Do not discussin your Introduction the actual techniques or protocols used in the presentstudy (this will be done in the Methodology section). If the authors in the presentstudy, use a novel technique or methodology, the merits of the newtechnique/method versus the previously used methods should be presented in theIntroduction.