OL 663 Kotter Steps 5 thru 8

In our text Our Iceberg Is Melting, Kotter provides a story-based scenario of a situation needing a change intervention.
Review the reading from our text and state how Kotters last four steps (5 through 8) were applied in the story (two paragraphs), and then reflect on an organizational change effort that you are familiar with from the past using Kotters last four steps (5 through 8) to diagnose the strengths and weaknesses of the change effort.
Make sure to include what was done well, what was done poorly, and what was lacking in the change effort (two paragraphs, for a total of four paragraphs).